Refund policy
Voluntary 14-Day Right of Return for Deliveries of Goods
We voluntarily grant consumers a 14-day right of return subject to the following conditions.
This voluntary right of return applies exclusively to consumers and not to businesses, dealers or other commercial customers.
Right of Return
You can return your order within fourteen days without giving any reason.
The return period is fourteen days from the day on which you or a third party named by you received the goods.
To exercise your right of return, you have the following options:
Online return function: The easiest way to register your return is via the "Withdraw from contract" button in the footer of our shop. There you enter your name, your order or invoice number and your email address. Once we have received your request, you will receive a confirmation by email.
Informal declaration: Alternatively, you can clearly inform us, for example by letter or email, that you wish to exercise your voluntary right of return. Please include at least your first and last name, your email address and your order or invoice number so that we can match your return.
To meet the 14-day deadline, it is sufficient to notify us of your return within this period.
Returning the Goods
After registering the return, the goods must be sent back to us within fourteen days.
Returns must be sent exclusively to horntools International GmbH – not to horntools GmbH in Austria. You will receive the exact return address after registering your return.
horntools GmbH cannot accept returns from Switzerland unless they have been customs-cleared by you in advance. Any resulting costs and delays are borne by you.
You bear the direct costs of the return.
The amount of the return costs depends on the product's weight, size and shipping method. Especially for heavy or bulky products such as roof top tents, awnings or roof racks, return costs can be up to CHF 200.
Please send the goods back with sufficient postage and packed securely for transport. Parcels without postage will not be accepted.
Refund
After receiving and inspecting your return, we will refund the purchase price of the returned goods via the original payment method, unless otherwise agreed.
Separately charged costs of the original delivery and additional costs for special delivery methods will not be refunded.
The refund is made after the returned goods have been successfully inspected.
Condition of the Returned Goods
We want your return to be processed quickly and easily. Please therefore handle the product and its packaging with care.
You may unpack and inspect the product as you could in a shop. Any use or installation beyond this is not permitted under our voluntary right of return.
The returned goods must be complete, unused and not installed, and in a condition that allows them to be resold.
What is allowed?
You may carefully open the packaging, unpack the ordered product and inspect it.
For example:
- Unpack a roof top tent and – without mounting it on the vehicle – unfold it on a clean, dry surface, for example in a garage or workshop, to check material, workmanship and dimensions.
- Take an awning out of the box and look at its length, fabric and workmanship.
- Unpack a roof rack and check the components for completeness and basic fit for your vehicle.
- Unpack a winch, a lighting system or recovery gear and check workmanship and scope of delivery.
What is not allowed?
The product must not be installed, connected or actually put into use.
For example:
- Mounting a roof top tent on the vehicle, setting it up outdoors, stepping into it with shoes, sleeping in it or taking it on a trip.
- Mounting an awning on the vehicle or using it outdoors.
- Mounting a roof rack on the vehicle or loading it.
- Wiring, mounting or testing a winch under load.
- Mounting lighting systems, connecting them electrically or testing them when installed.
- Using recovery gear under load or in an actual recovery.
If a product has been installed or used beyond the permitted inspection, we may refuse to take it back under the voluntary right of return.
Original Packaging
Please keep the original packaging carefully until you are sure you want to keep the product.
Especially for roof top tents, awnings, roof racks and other bulky products, the packaging is specially designed for the respective product and is required for safe return transport.
Where possible, the goods should be returned complete in their original packaging.
If the original packaging is missing, badly damaged or altered so that safe return transport or resale is no longer possible, we reserve the right to deduct a reasonable amount from the refund or to refuse the return.
Carefully opening the packaging to inspect the product is of course not a problem.
Damage, Signs of Use and Loss of Value
The goods must be returned complete and in as close to their original condition as possible.
In the case of damage, soiling, signs of use, missing parts or damaged or missing product-specific packaging, we reserve the right to deduct a reasonable amount from the purchase price to be refunded.
The amount of the deduction depends on the actual condition of the goods and the necessary refurbishment, repair or packaging costs.
If, due to use, installation or damage, the goods are no longer in a condition that allows them to be taken back under our voluntary right of return, we may refuse the return.
Excluded from the Voluntary Right of Return
The following are in particular excluded from the voluntary right of return:
- Goods made to customer specifications, specially configured or personalised.
- Goods that, by their nature, have been inseparably combined or mixed with other items after delivery.
- Goods that have already been mounted, installed or used beyond mere inspection.
- Goods that are no longer in a resaleable condition due to use or damage.
Statutory Rights in Case of Defects
Our voluntary 14-day right of return is separate from your statutory rights in the case of defective or faulty goods.
Statutory claims due to a defect and any existing guarantee claims are not limited by these return conditions.
General Information
Please avoid damaging or soiling the goods.
Send the goods back complete, securely packed for transport and with sufficient postage.
Especially for heavy or bulky products, please use the original packaging where possible.
Register Your Return
The fastest way to register your return is via the "Withdraw from contract" button in the footer of our shop.
Alternatively, you can register your return by email to info@horntools.com.
We will then provide you with the return address of horntools International GmbH while processing your return.